These regulations (the "Regulations") set forth the rules for returning products purchased through the Service available at https://passport-photo.online/ (the “Service”) and refunds related to such returns.
The Service is operated by PhotoAiD S.A. with its registered office in Białystok, 71 Żurawia St., 15-540 Białystok, Poland, entered in the Register of Entrepreneurs of the National Court Register kept by the District Court in Białystok XII Economic Department of the National Court Register under the number 0000941997, NIP 7831692257, REGON 302228040 with the share capital of PLN 110,800 paid in full (the "Seller").
A Buyer, within the meaning of the Regulations, is any person who purchased a product offered on the Service through the Service (the “Product”).

Due to the fact that each Product is created specifically for a given Buyer and serves to meet the Buyer's individualized needs, the Buyer may not withdraw from the contract of sale of a Product concluded through the Service (cancel the purchase of a given Product with a corresponding refund of the price).

The Buyer may directly file complaints on matters related to the delivery of purchased Products by e-mail to help@passport-photo.online.
The complaint should include the order number and an indication of the reason for the complaint.
The Seller will consider complaints within 14 days of receipt. The Seller will inform the Buyer about the refusal of the complaint and its reasons by sending an email to the address provided when the complaint was filed. If the Seller does not address the complaint within 14 days from receipt, the complaint is considered justified.
In the event of a dispute between the Seller and the Buyer regarding the validity of the refusal to accept the complaint, the Buyer has the right to use out-of-court methods of complaint consideration and claim enforcement. The Buyer may opt for mediation or amicable adjudication by submitting an appropriate form to the institution before which the proceedings will be conducted —a request for mediation or a request for the case to be considered by an amicable court. A list of exemplary institutions, along with their contact details, is available on the Service at https://www.uokik.gov.pl.

Any monetary refund of the Product will be made in the same form of payment used when purchasing the Product.

All refunds of payments above the amount representing the price of the Product will be made only through PayPal or to an account held in a Polish bank.
Refund applies only to Products containing photos with the indicated purpose, e.g., “photo for a passport,” and is possible only upon presentation of a reliable document confirming the rejection of the photo by the competent authority.

The scope of the collection, disclosure, and use of Buyers' personal data, along with Buyers' rights, is detailed in the Privacy Policy, available at Privacy Policy.

In matters not regulated in the Regulations, the relevant provisions of applicable Polish law shall apply, particularly the Polish Civil Code, Law on Consumer Rights, and Law on the Provision of Electronic Services.
The Regulations are available on the Service.
The Seller reserves the right to amend the Regulations. All purchases of Products made before the effective date of the new Regulations are carried out based on the Regulations that were in effect on the day the Buyer purchased the Product. The amendment to the Regulations comes into force within 14 days from publication on the Service.