These regulations (the "Regulations") set out the rules for shipping products purchased through the service available at https://passport-photo.online/ (the “Service”).
The Service is operated by PhotoAiD S.A. with its registered seat in Białystok, 71 Żurawia St., 15-540 Białystok, Poland, entered in the Register of Entrepreneurs of the National Court Register kept by the District Court in Białystok XII Economic Department of the National Court Register under the number 0000941997, NIP 7831692257, REGON 302228040 with the share capital of PLN 110 800 paid in full (the “Seller”).
A Buyer, within the meaning of the Regulations, is any person who purchased a product offered on the Service through the Service (the “Product”).

Products are shipped by the Seller to the address provided by the Buyer at the purchase stage, typically within 48 hours of purchasing a Product on business days.
In addition, only in the case of purchase by a given Buyer of a Product in the form of hard copy photographs:
These products are shipped in the manner and through the operator chosen by the Buyer at the Product's purchase stage (the “Operator”). Estimated delivery dates are provided at the Product purchase stage. By choosing to have the Product delivered by a specific Operator, the Buyer agrees to the terms and conditions of service specified by such Operator, including the deadlines specified in its terms and conditions.
If the Product is not received by the Buyer in accordance with the terms of service of the Operator selected by the Buyer or if the address provided by the Buyer at the purchase stage is incorrect, the Product is returned to the Seller to the shipping address, of which the Seller informs the Buyer and then destroys the Product.

The Buyer may directly file complaints on matters related to the delivery of purchased Products by e-mail to help@passport-photo.online.
The complaint should include the order number and an indication of the reason for the complaint.
The Seller will consider complaints within 14 days of receipt. The Seller will inform the Buyer about the refusal of the complaint and its reasons by sending an email to the address provided in the course of filing the complaint.
In the event of a dispute between the Seller and the Buyer regarding the validity of the refusal to accept the complaint, the Buyer has the right to use out-of-court methods of complaint consideration and claim enforcement. The Buyer may opt for mediation or amicable adjudication by submitting an appropriate form to the institution before which the proceedings will be conducted —a request for mediation or a request for the case to be considered by an amicable court. A list of exemplary institutions, along with their contact details, is available on the Service at https://www.uokik.gov.pl.

The scope of the collection, disclosure, and use of Buyers' personal data, along with Buyers' rights, is detailed in the Privacy Policy, available at Privacy Policy.

In matters not regulated in the Regulations, the relevant provisions of applicable Polish law shall apply, particularly the Polish Civil Code, Law on Consumer Rights, and Law on the Provision of Electronic Services.
The Regulations are available on the Service.
The Seller reserves the right to amend the Regulations. All purchases of Products made before the effective date of the new Regulations are carried out based on the Regulations that were in effect on the day the Buyer purchased the Product. The amendment to the Regulations comes into force within 14 days from publication on the Service.